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The Customer Charter

At SWS, we believe that it is important for our customers to know that we take our commitment to them seriously. This is why we have created our customer charter.

1. Every customer is our number one customer

2. We will never sell you something you don't need or want

3. We will always be available to answer any questions you have, and to give advice

4. Our commitment to you doesn't end after installation

5. Our team training is continuous so that we can give you the best possible advice and service

6. Our products have been fully researched so that we can offer you quality and value for money

7. We don't estimate, we quote - you can be sure that there are no hidden extras

8. Our team members are punctual, polite and respectful

9. We will deal with problems swiftly, ensuring minimum disruption to you and your household

10. We will keep our promises

 

 

 

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